Refund policy

Return, refund and exchange policy

Each order is specially made on demand, we do not accept returns and exchange items. Only under these circumstances we offer a 14 day return and refund policy, which means you have 14 days after receiving your items to request a return and refund:

1. You received the wrong item (Please contact us immediately within 72 hours).

2. The product you received is damaged  (Please contact us immediately within 72 hours).

3. Your order is already in fulfillment and not delivered , but you would like to cancel your order. To be eligible for a return, your item must be in the same condition that you received it unused in original condition. 

To start a return and a refund, you can contact us at info@coolcultureclub.com. Let us know and we are happy to help you. Please note that returns need to be sent by tracked delivery at your costs.

Damages and issues
Please inspect your order upon reception and contact us immediately within 72 hours after delivery date if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your request for a refund, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@coolcultureclub.com.